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Return & Refund Policy

Thank you for choosing Webytize.
We value your trust and are committed to delivering high-quality eCommerce development and AI integration services. Please read our Return and Refund Policy carefully to understand how we handle cancellations, refunds, and related concerns.

Scope of Refund Eligibility

Refunds are considered under the following conditions:

  • The delivered service does not meet the scope or quality outlined in the initial agreement or proposal.
  • There are critical technical issues or errors in the final delivery due to negligence from our team.
  • A project is canceled before work has started, and no major resources have been allocated.

Non-Refundable Services

We do not offer refunds in the following cases:

  • If the project is already completed or marked as approved by the client.
  • For custom designs, AI agents, or development that followed the approved brief or milestones.
  • For third-party expenses (e.g., plugins, themes, software, hosting, or domain purchases).
  • If project delays were caused due to incomplete client communication, content delay, or scope changes.

Refund Request Process

To request a refund:

  1. Email us at support@webytize.com with:
    • Your full name
    • Project details
    • Reason for the refund request
  2. Our team will review your request within 3-5 business days.
  3. You will be notified of the decision along with further instructions (if applicable).

Refund Approval & Processing

  • Approved refunds will be processed within 7 business days.
  • Refunds will be issued via the original payment method or another mutually agreed method.
  • Partial refunds may apply in cases where work was partially completed and delivered.

Cancellation Policy

  • If a project is canceled after initiation, a cancellation fee may be deducted depending on the work completed.
  • For subscription-based services (e.g., ongoing maintenance), cancellations must be made 7 days prior to the next billing cycle.

Dispute Resolution

We aim to resolve any concerns fairly and quickly. If a dispute arises:

  • We encourage both parties to discuss the issue openly and professionally.
  • If no resolution is reached, we may consider third-party mediation.

Exceptions

In rare cases, exceptions to this policy may be made at our discretion based on the circumstances.

Questions?

For any questions or concerns related to refunds, feel free to contact us at:
📧 support@webytize.com
🌐 webytize.com

By using our services, you agree to this policy. We encourage transparent communication throughout the project to ensure the best outcome for all parties involved.